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Terms & Conditions

This website is owned and operated by Heather MacNeill doing business as Rambling Hound Media. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors access to hiring photography and videography services as well as downloadable digital goods for purchase and newsletter subscriptions. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.


In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.


When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.


The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

No Refund Policy for Downloadable Digital Goods:

1. Scope of Policy:
This policy applies to all downloadable digital goods offered on our website, including all but not limited to PDFs, eBooks, guides, templates (and associated links), workbooks, checklists, and other digital content.


2. Instant Access:
Upon completing a purchase on our website, you will gain instant access to the digital goods. Due to the nature of digital goods, all sales are final, and no refunds will be provided.


3. Non-Transferable:
The purchased digital goods are non-transferable. They are intended for the sole use of the individual or entity that made the original purchase and cannot be shared, resold, or distributed to others.


4. Technical Support:
We strive to ensure the quality and functionality of our digital goods. In the event of technical issues, please contact our customer support at We will make all reasonable efforts to assist you with any technical problems you may encounter.


5. Modifications and Updates:
We may release updates or modifications to the digital goods to improve functionality or address issues. Such updates are provided at our discretion and may be made available to you at no additional cost.


6. Payment Disputes:
Initiating payment disputes, chargebacks, or claims through your payment provider without first contacting our customer support may result in the immediate suspension of access to the purchased digital goods.


7. Changes to Policy:
We reserve the right to modify or update this No Refund Policy for Downloadable Digital Goods at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.


By completing a purchase on our website, you acknowledge and agree to abide by the terms outlined in this No Refund Policy for Downloadable Digital Goods.


If you have any questions or concerns regarding this policy, please contact us at


Intellectual Property Notice:
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Heather MacNeill. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.


You agree to indemnify and hold Heather MacNeill harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


Limitation of Liability:
To the maximum extent permitted by applicable law, in no event shall Heather MacNeill, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.


To the maximum extent permitted by applicable law, Heather MacNeill assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.


Right to change and modify Terms:
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.


Promotional Emails and Content:
You agree to receive from time to time promotional messages and materials from us by email. If you don't want to receive such promotional materials or notices – simply click on the "unsubscribe" link located at the bottom of any promotional email message you receive.


Dispute Resolution:
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of British Columbia, Canada, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Vancouver, BC, Canada. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.


Customer Support:
phone: 1-604-313-7487
mail: #203-8644 French St., Vancouver, BC, Canada V6P 4W6


Effective date of these terms: January 1st, 2024

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